(If you’ve come here from a web search and use an email service other than GreenNet, the server names will be different depending on your email provider, and maybe some of the port numbers too.)Microsoft Outlook 2003 Microsoft Outlook 2007 Microsoft Outlook 2010 Microsoft Outlook 2013 Microsoft Outlook 2011 for Mac Mozilla Thunderbird Windows Live Mail Additional Information. All the settings mentioned are for GreenNet users. Here are the steps to follow for Outlook, Thunderbird etc to fix this. The recent version is somewhat similar to MS Outlook 2010, but it still lacks a lot to meet the features’ set Outlook for Windows incorporates.Sometimes you’ll open your email client and your email will arrive in your inbox, but when it comes to sending a message you get an error message. Outlook for Mac 2011 is the most recent version of Outlook for Macintosh-based computers, and it is a successor to Outlook for Mac 2008. On this window, you will be prompted to provide the essential information for your email account: Your Name: Enter.Click Add Account , then click E-mail Account. If this is the first time setting up an email account, you should see a screen similar to the one shown below. From the Mac with the syncing problem.1a. Deleting and renaming folders is possible if the server is configured accordingly.This is particularly likely to occur when travelling and connecting through a different ISP from normal, because the ISP may block outgoing ports as a safeguard against their connections being used to send spam.The following troubleshooting techniques apply to Outlook 2016 for Mac and Outlook 2011 for Mac.
Outlook 2011 Imap Server 2003 Mac Mozilla ThunderbirdThunderbirdTake a note of any settings you change. Other causes for not being able to send include an invalid recipient address: it’s usually worth recording any error message you see on screen, however cryptic. 3.Instructions for changing the port (and sometimes which port to use) may vary depending on the exact version of the email program you are using, but the following covers most of the common ones. Add a new Email account by selecting the + button and E-mail. Outlook 2016 for mac doesnt have permission to openServer name should be smtp.gn.apc.org. You probably want the default, which might mention ‘smtp.gn.apc.org’. On the top right of the Account settings dialogue box you should see one or more outgoing servers. Right down the bottom of the list of accounts on the left, should be “Outgoing server ( SMTP)”. Click on Account Settings (usually on the Tools menu) The message could not be sent because the connection to SMTP server smtp.gn.apc.org timed out.” Click “OK” and try sending again. If the port number listed is “25”, try altering it to “2525” and you can try “none” for “connection security” while you try to get it working (security is optional on 2525). The first time you send, Thunderbird may ask you for your GreenNet password. Make sure “Use name and password” is ticked the username is usually the bit before the sign in your email address, or the username you use to log into GreenNet Webmail. On the “Servers” tab, check that you are using GreenNet’s SMTP server. Highlight your GreenNet email account, and then click on “Properties” Go to Account Settings (Tools > Accounts) Outlook Express and Windows Mail In fact this is the preferred option for security reasons.If you’re still having problems, please let us know, telling us any error message and the software you are using. Make sure that the “Outgoing mail server ( SMTP)” box reads “smtp.gn.apc.org” if this is a GreenNet account. Select the relevant GreenNet email account, and click the “Change” button (third from the left above that line) Save your changes and try sending email again.Outlook 2007, 20 (and Outlook 2003 SP2 and above) You could also try 465 with encryption). Next, click on the Advanced tab, under ‘Server Port Numbers’ change the Outgoing mail server port from 25 to 2525 (or vice versa, depending on which one you have there already. Make sure there is a tick in “My server requires authentication” (the “Settings” should be “same settings as incoming”). In this case change “Use the following type of encrypted connection” to TLS. For “Outgoing server ( SMTP)”, remove “25” if that is what you have, and first try entering 587. “Require secure password authentication” should not be ticked. Select “Use same settings as my incoming mail server”. Click the second tab along, “Outgoing server” and ensure “My outgoing server ( SMTP) requires authentication” is ticked. Click the “More settings…” button to the bottom right. So first we’ll try 465, and if something objects to that, fall back on port 2525. Doesn’t work on Windows 8.) Outlook 2003Older releases of Outlook 2003 use port 465 for a secure connection, and won’t do port 587. First try File > Offline and deleting the message, or if that doesn’t work, use the Windows Start > Search for “outbox”, wait, right-click the message and choose delete (thanks to Diane Poremsky. If you still get an error, you may want to try using “2525” “Outgoing server ( SMTP)” without any encryption (not secure), or possibly “465” with SSL encryption (secure).Another reason Outlook may not be sending is because there’s a large message stuck in the outbox and Outlook keeps resending. (If you instead have a question about “encrypted” connection with a choice of “ TLS”, choose that and port “587” as above.) If you have a tick box with “This server requires a secure connection ( SSL)”, tick it. For “Outgoing server ( SMTP)”, remove “25” if that is what you have, and first try entering 465. Select the relevant GreenNet email address and click the “Change…” button Ensure “my server requires authentication” is ticked. Click on the second tab along, “Servers” Right-click on your GreenNet email account and choose “Properties…” (Technical note: Microsoft now prefers STARTTLS like the rest of the world, but only on ports 587 and 25.) If you have problems, try port 465 (with SSL), or as a last resort 2525 (with SSL unticked).It is suggested you upgrade to a better email program, such as Thunderbird. In the top box “Outgoing server ( SMTP)” try 587 and tick “This server requires a secure connection ( SSL)”. Click the “Advanced” tab to the top right. Otherwise continue immediately below. See “Note for old versions” below. Older version of Apple Mail: If there is no list, there may be a button marked “Outgoing server” to click and the port setting is more likely to be relevant. To the right of that click the list, and choose “Edit SMTP server list”. At the bottom should be “Outgoing Mail Server ( SMTP)”. Click “Yes” in answer to saving the settings (it may prompt for the password), and then reopen the Preferences box. If this fails, try changing from default ports, use port 2525, and turn off “Use SSL” (not encrypted).Note for old versions: you should have a box marked “ SMTP Server Options”. If this still doesn’t work, go back to the Account Information > SMTP list > Advanced and try port 587 and try again. If you’ve changed these, they are more likely to be the problem than the port, so make sure you are using the default ports (25, 465 and 587), Click “OK” and save and try again. Your user name is usually the part before the sign, and is not the full address. Also click “Authentication” and change to “Password”. Click “Advanced”, and tick “Use SSL”. Intermittent failure to authenticate on Mac Mail under OS X YosemiteIntermittent failures to send, usually producing messages like “ SMTP connection to server smtp.gn.apc.
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